Effective Date: [Insert Date]
Introduction
Soul2Soul Psychology (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, create a member account, enrol in online learning, or communicate with us.
By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
Depending on how you use our website, we may collect the following information.
Personal Information
You may voluntarily provide information including:
- Name
- Email address
- Phone number
- Billing information
- Mailing address
- Username and password
- Membership details
- Course enrolment information
- Messages submitted through contact forms
- Newsletter subscription information
We only collect information that is necessary to provide our services.
Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Date and time of visit
- Referral website
- Cookies and similar technologies
This information helps improve website performance, security, and user experience.
How We Use Your Information
We may use your information to:
- Respond to enquiries
- Provide psychological services
- Process membership registrations
- Manage online learning accounts
- Deliver purchased courses and resources
- Process subscription payments
- Send important account notifications
- Improve our website and services
- Provide customer support
- Prevent fraud and protect website security
- Comply with legal obligations
We do not sell your personal information.
Membership Accounts
When you register for a Soul2Soul+ membership, we collect information required to:
- Create your member account
- Authenticate your login
- Manage subscriptions
- Restrict access to premium content
- Track course progress
- Manage learning activities
Only authorised personnel can access this information.
Online Learning (Tutor LMS)
Our website includes an online learning platform powered by Tutor LMS.
When you participate in online courses, we may collect:
- Course enrolments
- Lesson completion
- Quiz results
- Progress tracking
- Certificates (where applicable)
- Learning history
This information is used solely to deliver and improve your learning experience.
Membership Subscriptions
Membership subscriptions are managed through Paid Memberships Pro.
Information stored may include:
- Membership level
- Subscription status
- Payment history
- Renewal dates
- Transaction references
Sensitive payment information such as full credit card numbers is not stored on our website.
Payments are securely processed through trusted third-party payment providers.
Payment Processing
Online payments are processed by secure third-party payment gateways such as Stripe.
Payment providers process payment information according to their own privacy policies and security standards.
We do not have access to your complete payment card details.
Contact Forms
When you complete a contact form, we collect the information you choose to provide so we can respond to your enquiry.
This information may include:
- Name
- Email address
- Phone number
- Message content
We retain enquiries only as long as necessary to provide support or comply with legal obligations.
Newsletter Subscriptions
If you subscribe to our newsletter, we collect your email address to send updates, news, articles, and wellbeing resources.
You may unsubscribe at any time using the unsubscribe link included in our emails.
Cookies
Our website uses cookies to improve functionality and user experience.
Cookies may be used to:
- Keep users logged in
- Remember preferences
- Improve website performance
- Analyse website traffic
- Secure member sessions
- Support learning functionality
You can disable cookies through your browser settings, although some website features may not function correctly.
Analytics
We may use website analytics tools to understand how visitors use our website.
Analytics data may include:
- Pages viewed
- Time spent on pages
- Traffic sources
- Device information
- General geographic location
This information is collected in an aggregated form and is not intended to personally identify individual visitors.
Embedded Content
Our website may include embedded content such as:
- Videos
- Audio
- Maps
- Social media posts
Embedded content from other websites behaves in the same way as if you visited those websites directly.
Those third-party providers may collect information according to their own privacy policies.
Third-Party Services
Our website may use trusted third-party services including:
- Payment processors
- Email marketing providers
- Website hosting providers
- Analytics providers
- Spam protection services
- Learning platform software
These providers only receive information necessary to perform their services.
Data Security
We take reasonable technical and organisational measures to protect your personal information, including:
- SSL encryption
- Secure user authentication
- Password protection
- Software updates
- Website security monitoring
- Access controls
- Regular backups
While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Maintain membership records
- Deliver online learning
- Meet legal and accounting obligations
- Resolve disputes
- Enforce our agreements
When information is no longer required, it will be securely deleted or anonymised where appropriate.
Your Rights
Depending on your location, you may have rights regarding your personal information, including the right to:
- Access your information
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent
- Object to certain processing activities
- Request a copy of your data
- Lodge a complaint with the relevant privacy authority
Requests can be made using the contact information below.
Children’s Privacy
Our website and services are not intended for children without the involvement or consent of a parent or legal guardian where required by law.
We do not knowingly collect personal information from children in violation of applicable laws.
Confidentiality
Soul2Soul Psychology respects the confidentiality of all client information.
However, use of this website, contact forms, newsletters, or online learning resources does not establish a psychologist-client relationship.
Confidential clinical information is managed separately in accordance with applicable professional standards and legal obligations.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be published on this page with an updated effective date.
Continued use of the website after changes are posted constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.
Soul2Soul Psychology
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Business Address]